Privacy Policy
Effective date: July 3, 2026
Serenity West Solutions is a service of Serenity West Management LLC ("Serenity West," "we," "us," or "our"). This Privacy Policy explains what information we collect when you contact us or use our website at serenitywestsolutions.com, how we use it, and the choices you have. It also describes the terms of our text messaging (SMS) program.
Information we collect
Information you give us. When you fill out our contact form, call us, or message us, we may collect your name, phone number, email address, property address, and any details you choose to share about your situation or goals.
Information collected automatically. When you visit our website, our hosting provider may automatically collect basic technical information such as your IP address, browser type, device, and the pages you view, to keep the site secure and working properly.
How we use your information
- To respond to your inquiry and contact you about buying, selling, or your options for your property.
- To provide the information, services, or resources you request.
- To operate, maintain, and improve our website.
- To comply with the law and protect our rights.
Text messaging (SMS) terms
When you provide your phone number and consent — for example, by submitting our contact form with the consent box checked, or by texting us first — you agree that Serenity West Solutions may contact you by phone call and text message at that number, including by automated or AI-assisted means, about buying or selling your property and related services.
- Consent to receive text messages is not a condition of any purchase, sale, or service.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at team@serenitywestsolutions.com or (707) 726-6166.
- Carriers are not liable for delayed or undelivered messages.
How we share information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate our business (such as hosting, messaging, scheduling, and customer-management tools) and who are permitted to use it only to perform services for us.
- Legal and safety purposes, when required by law or to protect rights, property, or safety.
- Business transfers, if our business is involved in a merger, acquisition, or sale of assets.
We never share your phone number or SMS opt-in consent with third parties for their own marketing.
Your choices
You can opt out of text messages any time by replying STOP. You can ask us to stop contacting you, or to access, correct, or delete your information, by emailing team@serenitywestsolutions.com or calling (707) 726-6166.
Your California privacy rights
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to request access to the personal information we hold about you, request that we delete or correct it, and opt out of the "sale" or "sharing" of personal information. We do not sell or share your personal information as those terms are defined under California law. We will not discriminate against you for exercising these rights. To make a request, contact us at team@serenitywestsolutions.com or (707) 726-6166; we may need to verify your identity before responding.
Data retention and security
We keep your information for as long as needed to provide our services, maintain our relationship with you, and meet legal requirements, then delete or de-identify it. We use reasonable measures to protect your information, though no method of transmission or storage is completely secure.
Children's privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page.
Contact us
Serenity West Solutions, a service of Serenity West Management LLC
Email: team@serenitywestsolutions.com
Phone: (707) 726-6166